{"id":11,"date":"2026-01-28T18:34:38","date_gmt":"2026-01-28T18:34:38","guid":{"rendered":"https:\/\/chilliland.org.uk\/Shop\/?page_id=11"},"modified":"2026-01-28T18:37:16","modified_gmt":"2026-01-28T18:37:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chilliland.org.uk\/Shop\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Refund &amp; Returns Policy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated: <\/strong>28\/01\/2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Chilliland<\/strong>, we take great pride in producing high\u2011quality chilli products and ensuring every order reaches you in perfect condition. Because our items are food products, we operate under a strict no\u2011returns policy for safety and hygiene reasons.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Returns<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do <strong>not<\/strong> accept returns on any products, whether opened or unopened. This policy is in place to protect all customers and maintain the highest standards of food safety.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Refunds<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are only issued in the following circumstance:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Damaged Goods<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged, please contact us within <strong>48 hours<\/strong> of delivery with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the damage<\/li>\n\n\n\n<li>Clear photos of the damaged item and packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once verified, we will issue either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A full refund, or<\/li>\n\n\n\n<li>A replacement item (depending on stock availability)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot offer refunds for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind<\/li>\n\n\n\n<li>Taste preference<\/li>\n\n\n\n<li>Incorrect address provided at checkout<\/li>\n\n\n\n<li>Delays caused by couriers<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Missing or Incorrect Items<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If something is missing or incorrect in your order, notify us within <strong>48 hours<\/strong> and we will resolve it promptly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Contact Us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any issues regarding damaged goods or order problems, reach us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> info@chilliland.org.uk<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Last updated: 28\/01\/2026 At Chilliland, we take great pride in producing high\u2011quality chilli products and ensuring every order reaches you in perfect condition. Because our items are food products, we operate under a strict no\u2011returns policy for safety and hygiene reasons. Returns We do not accept returns on any products, whether [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/chilliland.org.uk\/Shop\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chilliland.org.uk\/Shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chilliland.org.uk\/Shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chilliland.org.uk\/Shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chilliland.org.uk\/Shop\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/chilliland.org.uk\/Shop\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":92,"href":"https:\/\/chilliland.org.uk\/Shop\/wp-json\/wp\/v2\/pages\/11\/revisions\/92"}],"wp:attachment":[{"href":"https:\/\/chilliland.org.uk\/Shop\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}