Privacy Policy

Privacy Policy

Last updated: 28/01/2026

At Chilliland, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and transparently. This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding your information when you visit or make a purchase from our website.

1. Information We Collect

We collect information to process orders, improve our services, and provide a smooth shopping experience. This includes:

a) Personal Information

When you place an order or create an account, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third‑party providers; we do not store card details)

b) Technical & Usage Data

When you browse our site, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the site
  • Cookies and tracking data (see Section 6)

c) Order & Communication Data

  • Order history
  • Customer service messages
  • Product reviews or feedback

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate order updates and customer support
  • Improve website performance and user experience
  • Personalise product recommendations
  • Prevent fraud and maintain site security
  • Comply with legal obligations

We never sell your personal information.

3. Sharing Your Information

We only share your data with trusted third parties when necessary, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery partners (e.g., Royal Mail, couriers)
  • Website hosting and analytics providers
  • Email service providers for order confirmations and updates

These partners only receive the information required to perform their services and must protect your data.

4. Data Storage & Security

We take data protection seriously. Your information is stored securely using industry‑standard safeguards. While no online system is 100% secure, we implement measures to reduce risks, including:

  • Encrypted connections (HTTPS)
  • Secure payment gateways
  • Restricted access to customer data

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data
  • Object to certain types of processing
  • Request a copy of your data
  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at: [Insert your contact email]

6. Cookies & Tracking Technologies

Chilliland uses cookies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Analyse site traffic and performance
  • Improve your browsing experience

You can manage or disable cookies through your browser settings, though some features may not function correctly without them.

7. Marketing Communications

If you opt in, we may send you:

  • Newsletters
  • Special offers
  • Product updates

You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Chilliland Email: info@chilliland