Refund & Returns Policy
Last updated: 28/01/2026
At Chilliland, we take great pride in producing high‑quality chilli products and ensuring every order reaches you in perfect condition. Because our items are food products, we operate under a strict no‑returns policy for safety and hygiene reasons.
Returns
We do not accept returns on any products, whether opened or unopened. This policy is in place to protect all customers and maintain the highest standards of food safety.
Refunds
Refunds are only issued in the following circumstance:
Damaged Goods
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- A description of the damage
- Clear photos of the damaged item and packaging
Once verified, we will issue either:
- A full refund, or
- A replacement item (depending on stock availability)
We cannot offer refunds for:
- Change of mind
- Taste preference
- Incorrect address provided at checkout
- Delays caused by couriers
Missing or Incorrect Items
If something is missing or incorrect in your order, notify us within 48 hours and we will resolve it promptly.
How to Contact Us
For any issues regarding damaged goods or order problems, reach us at:
Email: info@chilliland.org.uk